Return Policy

At Foscutheβ„’, we’re committed to ensuring your satisfaction. This policy outlines how we handle returns, exchanges, and refunds to make your experience worry-free.

1. Return Eligibility

You can return items within 30 days from the date of delivery. To qualify for a return:

  • The item must be unused and in original condition

  • Original packaging and tags must be intact (if applicable)

  • Proof of purchase is required

Items not meeting these conditions may not be eligible for return.

2. How to Return an Item

To initiate a return, please contact us at:
Email: service@merovellebd.com

Once approved, we will provide:

  • A return shipping label

  • Instructions on where and how to return the item

Important: Returns without prior authorization cannot be processed.

3. Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately for a replacement or refund.

4. Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods (e.g., food or beverages)

  • Customized or personalized items

  • Gift cards

  • Sale or promotional items

If you’re unsure, feel free to contact us before proceeding with a return.

5. Exchanges

To exchange an item:

  • Return the original item as instructed above

  • Place a new order for the replacement product

This ensures quicker processing for exchanges.

6. International Orders – EU Customers

For orders shipped to the European Union, returns can be made within 14 days for any reason, with the following conditions:

  • The item must be unused and in original condition

  • Original packaging and proof of purchase are required

This right is in addition to our standard 30-day return policy.

7. Refunds

Once we receive and inspect the returned item, we’ll notify you of the refund status.

  • Refunds are issued to the original payment method

  • Please allow up to 10 business days for the refund to process

Additional time may be required by your bank or card provider. If you haven’t received your refund after 15 business days, please contact us at: service@merovellebd.com.